Refund policy

Effective date: July 18, 2026

Their Little Language is a brand operated by AIFI SYSTEMS LLC. Each book is created from information supplied for a specific order, proofed for that customer, and manufactured on demand. Please review this Policy before purchasing.

1. When an order becomes final

Personalization Start means the earliest of: (a) submission of the personalization intake; (b) the start of custom editing, translation, layout, or design work; or (c) delivery of a first personalized proof.

Before Personalization Start. You may request cancellation by emailing hello@theirlittlelanguage.com. A cancellation is effective only when we confirm it in writing. If we accept the cancellation before Personalization Start, we will refund the amount paid to the original payment method.

At and after Personalization Start. The order is final sale and is not eligible for a change-of-mind return, exchange, or refund because custom work has begun for a product made to your specifications.

2. Proof approval is production authorization

You will receive a personalized proof and the revision allowance included in the purchased edition. You must review every page, the cover, dedication, names or nicknames, words, meanings, translations, punctuation, sequence, quantity, and delivery address. When you approve the final proof, you authorize immediate production of that exact version. After approval, changes, cancellation, or a refund are not available except where required by law or where the product arrives damaged, defective, incorrect, or materially different from the approved proof.

An issue visible in and matching the approved proof—including an approved spelling, wording, translation, punctuation, ordering, layout, or address—is not a manufacturing defect. We may, in our discretion, offer a paid or discounted reprint; this is not guaranteed.

3. Damaged, defective, incorrect, or misprinted orders

If your order arrives damaged, contains a manufacturing defect, is the wrong item, or materially differs from the approved proof, contact us as soon as reasonably possible, preferably within 14 days after delivery. This requested notice period does not shorten any longer mandatory legal right.

Include: your order number; a description of the issue; clear photographs of the complete item, affected area, outer packaging, and shipping label; and any other information reasonably needed to verify the claim. Do not place a child in any photograph.

If we confirm a covered issue, we will ordinarily arrange a replacement or reprint at no charge. If a replacement is unavailable, impracticable, repeatedly fails, or a refund is required by applicable law, we will provide the legally required remedy, which may include a full or partial refund. We may ask that an incorrect or defective item be kept, destroyed, or collected; do not mail anything to us or to a production facility without written instructions.

4. Lost, refused, unclaimed, and incorrectly addressed parcels

If tracking has not updated or the parcel has not arrived by the applicable lost-parcel threshold in the Shipping & Production Policy, contact us. After carrier and fulfillment review, we will ordinarily replace a confirmed lost parcel; if replacement is unavailable or law requires another remedy, we will issue the applicable refund.

You are responsible for entering and approving a complete, deliverable address. Free replacement or refund is not available when loss or non-delivery results from an incorrect or incomplete approved address, refusal, failure to pay import charges, failure to collect the parcel, or another act or omission of the recipient, except where required by law. If a paid reprint or reshipment is possible, we will quote the cost before proceeding.

5. Delivery delays and our inability to fulfill

Production and delivery dates are estimates unless we expressly state otherwise. If we cannot ship within the time promised when you ordered, we will send a delay notice and, where required, ask you to consent to a revised date or cancel for a prompt refund of the unshipped order. If we cancel an order because we cannot fulfill it, we will refund the affected amount.

6. Personalized-goods exception and mandatory rights

Where a statutory cooling-off or withdrawal right would otherwise apply, the exception for goods made to the consumer’s specifications or clearly personalized may apply to this product. This final-sale rule does not exclude rights that cannot legally be waived, including remedies for goods that are faulty, damaged, unsafe, misdescribed, not supplied, or otherwise non-conforming. Nothing in this Policy limits mandatory rights under the laws of your place of residence.

7. Refund processing

Approved refunds are sent to the original payment method unless law requires otherwise. The payment provider or financial institution controls when the credit appears. Original shipping, customs, duties, and taxes are refunded only where required by law or expressly stated by us.

8. Contact and return-address warning

Email hello@theirlittlelanguage.com or call +1 (213) 936-7124. Our business contact address is AIFI SYSTEMS LLC / Their Little Language, 8475 Fountain Ave, West Hollywood, CA 90069, United States. This is not a return address. Unauthorized returns may be refused and may not qualify for credit.